Objective

A position in the information technology field that would utilize my creative, organizational, and analytical skills. Preferred technologies include Directory Services, Identity Management, and Linux

Certifications

Master Certified Novell Engineer (MCNE) – Internet/Intranet Solutions, Windows NT Integration, and Messaging
Certified Directory Engineer (CDE)
Certified Novell Engineer (CNE) – intraNetWare and NetWare 5
Certified Novell Administrator (CNA) – GroupWise 5
ITIL Foundations certified

Experience

October 2005 – present County of Los Angeles, Dept. of Health Services Los Angeles, CA
Senior Information Systems Analyst, Technical Services

October 2008 – Sept. 2009
Supervisor, Enterprise Applications

• Supervised a team of eight (8) members which supplied department wide application services such as e-mail, file sharing, group collaboration, desktop management, and network authentication
• Conducted hiring, employee reviews, and weekly team building meetings
• Significantly increased team morale, productivity, and overall customer satisfaction
• Provided formal vendor training, as well as cross training within the group and with other groups, so that all team members could support all basic functions required by our department

Senior Information Systems Analyst

• Project lead for many datacenter application server projects including project planning, change management, documentation, lab testing, system & policy design, and implementation and support in production
• Installed and maintained multiple Windows 2003 and 2008, SuSE Linux Enterprise Server 10, and NetWare 6.5 systems running Novell Identity Manager, Active Directory, XENserver and VMware, GroupWise, Samba, GWAVA Redline, eDirectory, Novell Audit, Bash shell scripts, BlackBerry Enterprise Server, MS SQL, and MySQL
• Specialized in eDirectory, Active Directory, LDAP, Linux, GroupWise, NetWare, XENserver, and file services technologies
• Determined Federal, state, and local policies on HIPAA and other industry standards and successfully implemented these policies in our production systems via formal documentation, change management, and Countywide collaboration efforts
• Performed server upgrades and migrations from NetWare 6.0 to Open Enterprise Server on NetWare 6.5 and Linux
• Assisted in the countywide support of over 100 eDirectory, GroupWise, ZENworks, User Application Management, Apache, SLP, and file servers for the 20,000 users and 13 locations at the Department of Health Services

May – September 2005 U.S. Customs and Border Protection (Spherion) San Diego, CA
LAN Administrator

• Responsible for all network related issues for 600 users at the San Ysidro Port of Entry
• Troubleshot and replaced hardware including digital fingerprint scanners, digital cameras, biometric card readers, vehicle lane MTX machines, fiber-optic media converters, Cisco switches, Dell Optiplex GX280 workstation hardware, etc.
• Created and maintained NDS, NT domain, and cc:Mail network accounts and resolved network connectivity issues
• Installed and configured network software such as U.S. Visit, Enforce, CBP Prime, Powerquest images, Tivoli endpoints, Windows NT domain membership, NDPS printing, Dynacomm terminal emulation software, etc.
• Resolved Novell Netware 5.1 server and Veritas Backup Exec 8.5 issues

March 2003 – April 2005 University of Southern California Los Angeles, CA
Novell Administrator, USC Law School

• Administrated 350 node network with over 200 eDirectory user accounts, 40 networked printers, and 8 Novell servers
• Installed Veritas Backup Exec 9.1 system for all server and workstation backups
• Troubleshot and maintained Amicus Attorney IV, Admit-M, and Track-It networked applications
• Installed, migrated, and upgraded Dell PowerEdge servers from NetWare 4.11 to NetWare 5.1 and 6.5
• Migrated, upgraded, and administrated 200 user GroupWise system from version 5.5 to 6.5
• Installed and implemented ZENworks for Desktops 4.0.1
• Decommissioned 4 obsolete Novell servers and consolidated their network functions
• Assisted in faculty/staff desktop support

• Responsible for entire network, including Windows NT 4.0, Windows 2000, Windows XP, NetWare 4.11, NetWare 6, GroupWise 6, ZENworks for Desktops 4, Novell Portal Services, and gateway services
• Researched and installed 802.11b wireless LAN and other wireless devices
• Documented, maintained, and consolidated network infrastructure

Dec. 2001 – Feb. 2003 National Institute of TechnologySan Jose, CA
Technical Instructor

• Taught Windows 2000 MCSE course, including installation and configuration, managing and securing resources, network management, optimizing, and troubleshooting
• Taught Novell NetWare 5.1 CNA course, including installation, connectivity, directory services, file system, security, ZENworks and printing
• Responsible for entire course curriculum, which included daily class presentations, hands-on exercises, progress reports, and examinations

July – Sept. 2001 Campus Pipeline Inc.Salt Lake City, UT
Technical Support Engineer

• Provided technical support to all Campus Pipeline Web portal administrators worldwide
• Performed technical troubleshooting covering installations, upgrades, data migrations, software integration, and other related issues on Solaris 8 and Windows NT server platforms

June 1997 – April 2001 Novell, Inc.Provo, UT
Primary Support Engineer, Novell Premium Technical Services

• Supported all Novell products for three major Novell accounts, 24 hours a day, 7 days a week
• Assisted over 15 other engineers in Premium Support with their customer issues
• Represented Novell as an LDAP and NDS expert during Meet the Experts at Brainshare Conference

Technical Support Engineer, Technical Trainer/Writer

• Resolved thousands of customer issues for Novell Directory Services, NetWare, Client32, and GroupWise
• Created and modified hundreds of technical documents on Novell products
• Presented LDAP version 3, NDS, and NetWare Management Portal training during Brainshare on Tour
• Taught eDirectory, LogicSource for NDS, and NDS Troubleshooting Hands-On during multiple Advanced Technical Training tours
• Taught internal courses on Dsmaint, eDirectory 8.5 for Windows NT, and NDS Schema
• Mentored over 40 new DS engineers, and engineers from other areas of support, on complex NDS issues

1997 Iomega CorporationRoy, UT
Systems Analyst, Desktop Support

• Analyzed and documented OEM shipment program
• Resolved OEM shipment shortages
• Configured and maintained over 50 end-user workstations

1996 – 1997 Clover Club Foods Kaysville, UT
Systems Operator

• Operated and applied bi-monthly patches to IBM AS/400 system
• Completed daily system backups and report generation
• Installed all Windows client integration for AS/400 access

1996 – 1997 Weber State UniversityOgden, UT
Web Designer

• Created and maintained 80 page web site for Campus Recreation Center

1995 – 1996 Heritage Quest Bountiful, UT
Systems Operator, Web Designer, Desktop Support

• Programmed and administrated 100-user BBS
• Designed and maintained 100 page web site
• Repaired and serviced 50 end-user workstations and peripheral devices
• Replaced entire coaxial cable network with cat 5 twisted pair
• Developed documentation for and integrated new application software

Education

Fall 2004El Camino CollegeTorrance, CA
Professional Development courses in Advanced Web Pages, Photoshop CS, Color Concepts, and Introduction to Flash MX

1997 Weber State University Ogden, UT
Bachelor of Science, Information Systems and Technologies

Honors & activities

Santa Clara Vanguard Alumni Association
Surfrider Foundation
Above and Beyond the Call of Duty award (twice) - L.A. County Dept. of Health Services
Olympian Award – Excellence in Service, Novell Technical Services
Atlas Award (twice) – Highest individual performance, NTS
Dream Team Award (thrice) – Best customer satisfaction scores, NTS
Olympic Team Award – Best contribution by a team, NTS
Internet Orientation Leader – Weber State University
District/Zone Leader – Greece, Athens Mission, LDS Church
World Champion – Santa Clara Vanguard Drum & Bugle Corps
Most Outstanding Business Organization – as President of AITP, SDSU
National Honor Roll Society
Eagle Scout – as Junior Assistant Scoutmaster, Boy Scouts of America

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